Expert Help, On Demand

CNC Technical Support
& Training

Your machine is an investment. We keep it running.

Downtime Prevention Pricing

Every Hour Your CNC Sits Idle
Costs You Money.

You bought the machine. You have the projects. But Mach3 won't connect, your toolpath is cutting in the wrong direction, or your designer handed you a file the controller doesn't understand. Now the machine sits. Jobs are late. Customers are calling.

That's exactly what we built this service for. One session with our technicians and you're back to making chips — not making excuses.

$100 / hour
1-hour minimum Billed in 1-hour blocks Remote & on-call sessions
$100/hr
vs. $150–300/hr dealer service rates
Sameday
Availability often same-day or next
100%
Remote — no travel fees, no waiting
Live
Real-time screen share — watch & learn
What We Cover

We've Seen Every Problem.
We Know How to Fix It.

Mach3 / Mach4 Setup

Motor tuning, axis configuration, homing switches, spindle control, toolpath validation. We'll get your controller talking to your machine correctly.

Vector File Preparation

DXF, SVG, AI — we take your raw design files and prep them for cutting. Clean nodes, proper layers, correct scale, and the right output format for your CAM software.

Toolpath & CAM Troubleshooting

VCarve, Aspire, Fusion 360, RhinoCAM — wrong cut depth, missed pockets, bad tool selection. We'll review your toolpaths and fix what's causing bad cuts.

Remote Desktop Support

Via AnyDesk or TeamViewer. We connect directly to your machine's control computer, see exactly what you see, and fix it live — no shipping, no waiting.

New Operator Training

Just hired someone to run the machine? We'll walk them through the full workflow — from loading a file to zeroing the tool to running a safe first cut.

Computer Bundle Configuration

Just received a Computer Bundle or Plug-and-Play Mini Computer? We'll do a live walk-through, verify all settings are dialed in, and make sure your first cut goes smoothly.

Simple Process

Up and Running in 3 Steps

01

Book Your Session

Pick a time that works from our live calendar below. Sessions are 1-hour blocks. Book as many as you need.

02

Connect & Share

At your booked time, we'll send a remote desktop link. Open it on your CNC computer and we're in — no technical setup required on your end.

03

Back to Cutting

Problem solved, settings saved, and you understand why it works now. Machine's running. You're back to making money.

Book a Session

Pick a Time. We'll Take It From There.

Live calendar — only showing real open slots. Book a 1-hour block (or multiple) and you'll get an instant confirmation with connection details.

Calendar not loading? Open booking page directly  ·  Can't find a time? Send us a message.

Still Have Questions Before Booking?

No pressure. Drop us a message and we'll let you know if this service is the right fit for your situation.

Get in Touch