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Warranty & Returns

We stand behind every part we sell.

Our Warranty Promise

We stand behind every part we sell. Every product in our catalog has been performance tested on industrial CNC routers before listing. If something isn't right with your order, we make it right — no runaround, no hassle.

What's Covered

  • Manufacturing defects in materials or workmanship
  • DOA (Dead on Arrival) items — parts that don't work out of the box
  • Items that don't match the product description as listed
  • Missing components from listed bundle contents

What's Not Covered

  • Normal wear and tear from regular use
  • Damage from improper installation or use beyond specifications
  • Consumable items (cutting bits, collets used beyond spec)
  • Physical damage from drops, impacts, or electrical surges

How to File a Warranty Claim

1

Contact Us via the Contact Form

Use our contact form at cncpartspro.com/contact or email info@cncpartspro.com directly.

2

Provide Your Order Number and Description

Include your order number, the item in question, and a clear description of the issue. Photos help speed things up.

3

We'll Respond Within 1 Business Day

Our team will review your claim and get back to you with next steps within 1 business day.

4

Ship the Item Back If Required

For valid warranty claims that require a return, we provide a prepaid return shipping label. You won't be out-of-pocket for return shipping on covered claims.

Return Policy

Returns are accepted within 30 days of purchase for items that are unopened and unused in their original condition and packaging.

Please contact us before returning any item — do not send returns without prior authorization. This helps us process your return quickly and correctly.

Have a Warranty Issue?

Reach out and we'll make it right. We typically respond within 1 business day.

Contact Us